Abstract
Background: Evaluation is a crucial factor in transforming education from a static state to a dynamic, high-quality process. Management dashboards facilitate accurate evaluation and assessment, enabling evidence-based decision-making. This study aimed to design, implement, and evaluate management dashboards in the Vice-Chancellorship of Education at faculty of management and medical informatics of Tabriz University of Medical Sciences.
Methods: This action research study was conducted in three phases: design, implementation, and evaluation. Management indicators for the Vice-Chancellorship of Education were identified through focus group discussions and finalized using the Delphi technique. The dashboard was designed using Excel 2018 software and subsequently evaluated by stakeholders through a standard questionnaire.
Results: A focus group discussion lasting 75 minutes involved 12 stakeholders, during which 20 management indicators for the Vice-Chancellorship of Education were identified. Following two rounds of the Delphi study, 18 indicators were confirmed, leading to the construction of the final dashboard. According to feedback from 14 users, the dashboard significantly improved educational management and planning (mean score: 3.2±0.9, relatively high level), faculty evaluation (mean score: 3.5±0.9, high level), the performance of educational departments (mean score: 3.07±0.7, medium level), and the continuous improvement of educational quality (mean score: 3.3±0.9, relatively high level).
Conclusion: The management dashboard for the Vice-Chancellorship of Education enhances educational management processes and improves various performance indicators. Users reported that the dashboard effectively identified the strengths and weaknesses of educational programs, contributing to continuous improvement in educational quality. Given the growing adoption of dashboards across various fields, universities should leverage management dashboards as essential tools for accurately measuring and evaluating the performance of their Vice-Chancellorships of Education to enhance the quality of education.